Overview[1]#

Business Process Management (BPM) the definition, improvement and management of a firm's end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm:
  • clarity on strategic direction
  • alignment of the firm's resources
  • increased discipline in daily operations

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« This page (revision-1) was last changed on 21-Nov-2016 12:34 by jim