ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation
How is it Organized?#
ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. Service Support is the practice of those disciplines that enable IT Services to be provided effectively. Service Delivery covers the management of the IT services themselves. To obtain copies of these sets, see below.
The ITIL Toolkit is a collection of resources brought together specifially to accompany ITIL. The materials included are intended to assist in both understanding and implementation.
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