Incident & Problem Management is the resolution and prevention of incidents that affect the normal running of an organisation’s IT services.

This includes ensuring that faults are corrected, preventing any recurrence of these faults, and the application of preventative maintenance to reduce the likelihood of these faults occurring in the first instance.

Incident/Problem Management and IT Security#

The effective practice of both Incident and Problem Management will ensure that the availability of IT services is maximised, and could also protect the integrity and confidentiality of information by identifying the root cause of a problem.

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