Overview#We talk a lot about Agile and Lean and a lot of this is written off as being for ONLY for software developers.
Tony Hsieh's radical management experiment#Inside Zappos CEO Tony Hsieh's radical management experiment that prompted 14% of employees to quit
Excellent firms don’t believe in excellence#Mark Dixon recently mentioned in his blog "This made me remember a statement made by Tom Peters in his book, Thriving on Chaos, which I first read in 1989:
Excellent firms don’t believe in excellence – only in constant improvement and constant change. That is, excellent firms of tomorrow will cherish impermanence and thrive on chaos!
Customer journey – rather than the product#To be customer centric requires entire business processes to be deconstructed and re-invented with the customer journey – rather than the product – at the centre of the design, a challenge that is amplified even further by the evolution of digital channels and overwhelming amounts of data.
- Tim Barber, Vice President, Global Telecoms and Media Industry at ForgeRock
Further Reading#Triumph of the City: How Our Greatest Invention Makes Us Richer, Smarter, Greener, Healthier, and Happier http://www.amazon.com/gp/product/0143120549/ref=as_li_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=0143120549
Holacracy is a radically different management system that changes how an organization is structured, how decisions are made, and how power is distributed. ]http://holacracy.org/]
Holacracy: The New Management System for a Rapidly Changing World http://www.amazon.com/gp/product/162779428X/ref=as_li_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=162779428X