Return on Investment in IDM#

Return on Investment in IDM is proportional to the level of maturity of the IDM model. As more utilization of the Identity Framework is achieved, the greater the ROI.

"not sufficient to justify the investment"#

"Depending upon the Internal Rate of Return a company has, often times, the ROI of an IAM project is not sufficient to justify the investment"

IAM projects must take into account both tangible and intangible to make determinations as to the ROI of the project. The IAM Project Intangibles describes why the investment maybe worth more than the ROI.

Burton Groups states: "The common return-on-investment (ROI) case for such identity management tools lies in a reduction of administrative workload combined with the relative efficiency of self-service capabilities, such as password reset. Other benefits are more consistent and auditable access policies, fewer unintended access/entitlement errors and legacy accounts, and reduced delays in enabling/disabling user access to information and processing resources."

Directory Infrastructure#

  • Directory Service
  • Meta Directory Engine
  • Password Synchronization
  • Delegated Administration

Access Control#

  • Reduced and or consistent sign-on on
  • Role-based Access Control
  • Policy Based Access Control


  • Process Automation via Workflow
  • De-provisioning
  • Audit and Reporting

Identity Enable Applications#

  • Portals/content management
  • Personalization
  • Collaboration
  • Help Desk
  • CRM
  • Supply Chain Integration

ROI IDM Estimation Information#

More Information#

There might be more information for this subject on one of the following: