Organizational Entity use Key Performance Indicators to evaluate their success at reaching targets.Metric is a quantifiable measure that is used to measure the status of a specific business process. Every area of business has specific metrics that should be monitored – marketing metrics can include tracking campaign and program statistics, while sales metrics may look at the number of new opportunities and leads in your database, and executive metrics will focus more on big picture financial metrics.
A metric is the measure of the process and a Key Performance Indicator is the Goal that the process is expected to obtain.
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More Information#There might be more information for this subject on one of the following:
- API Management
- Customer Relationship Management
- Objectives and Key Results
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