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Next Generation 9-1-1

Overview#

Next Generation 9-1-1 (NG9-1-1) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a growingly wireless Mobile Device society.

Next Generation 9-1-1, in addition to calling 9-1-1 from a PSTN phone, it intends to enable the public to transmit SMS, images, video and data to the Public Safety Answering Point.

The National Emergency Number Association (NENA) first identified the need for Next Generation 9-1-1 in 2000, and started development actions in 2003, and is nearing full definition and standards for NG9-1-1. Since 2006, the United States Department of Transportation (USDOT) in the United States and the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada have been leading their respective initiatives, which include research and development projects aimed at advancing Next Generation 9-1-1.

On January 24, 2013, the CRTC announced the first step toward a Canadian implementation of NG9-1-1 and, in March 2016, began a consultation with the public to discuss what services should be offered, who will play a role in offering these services and how these services should be paid for. Several US States have implemented versions of Next Generation 9-1-1, as of October 2013.

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