Overview#The accelerating pace of change for organizations across industries and geographies calls for new ways of working, learning, and collaborating. Emergent Organizations are those willing to consider creative, evidence-based approaches to innovation, culture/HR, and market growth.
There’s a reason we’ve run organizations the way we have. Our old Command and Control operating model was well-suited for complicated and predictable challenges. Some of these challenges still exist today and may respond to the industrial-era practices that we know so well.
However, as the pace of change accelerates, the challenges we face are becoming less and less predictable. Those practices that were so successful in the past are counter-productive in less predictable environments. In contrast, Responsive Organizations are designed to thrive in less predictable environments by balancing the following tensions:
Tony Hsieh's radical management experiment#Inside Zappos CEO Tony Hsieh's radical management experiment that prompted 14% of employees to quit
Excellent firms don’t believe in excellence#Mark Dixon recently mentioned in his blog "This made me remember a statement made by Tom Peters in his book, Thriving on Chaos, which I first read in 1989:
Excellent firms don’t believe in excellence – only in constant improvement and constant change. That is, excellent firms of tomorrow will cherish impermanence and thrive on chaos!
Customer journey – rather than the product#To be customer centric requires entire business processes to be deconstructed and re-invented with the customer journey – rather than the product – at the centre of the design, a challenge that is amplified even further by the evolution of digital channels and overwhelming amounts of data.
- Tim Barber, Vice President, Global Telecoms and Media Industry at ForgeRock
Further Reading#Triumph of the City: How Our Greatest Invention Makes Us Richer, Smarter, Greener, Healthier, and Happier http://www.amazon.com/gp/product/0143120549/ref=as_li_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=0143120549
Holacracy: The New Management System for a Rapidly Changing World http://www.amazon.com/gp/product/162779428X/ref=as_li_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=162779428X