!!! Overview [{$pagename}] ([ITTL]) is a series of documents that are used to aid the [implementation] of a [framework] for [IT Service Management] ([ITSM]). [IT Service Management] framework defines how [Service Management|Service Delivery] is applied within a specific [organizational Entity]. Being a [framework], it is completely customisable for application within any type of business or organisation that has a reliance on [Information Technology] infrastructure. !! More Information There might be more information for this subject on one of the following: [{ReferringPagesPlugin before='*' after='\n' }] ---- * [#1] - [The ITILĀ® and ITSM Directory|http://www.itil-itsm-world.com/index.htm|target='_blank'] - based on information obtained 2016-11-21