Overview#

ITIL (Information Technology Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM).

ITIL is a customisable framework defines how Service Management is applied within an Organizational Entity

How is it Organized?#

ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. Service Support is the practice of those disciplines that enable IT Services to be provided effectively. Service Delivery covers the management of the IT services themselves. To obtain copies of these sets, see below.

What is the ITIL Toolkit?#

The ITIL Toolkit is a collection of resources brought together specifically to accompany ITIL. The materials included are intended to assist in both understanding and implementation.

More Information#

There might be more information for this subject on one of the following:

• Configuration
• Configuration Management
• Release Management
• Service Support

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• [#1] - ITIL - based on information obtained 2016-06-23