!!! Overview
[{$pagename}] & [Problem Management] is the resolution and prevention of incidents that affect the normal running of an organisation’s IT services. 

This includes ensuring that faults are corrected, preventing any recurrence of these faults, and the [application] of preventative maintenance to reduce the likelihood of these faults occurring in the first instance.

! Incident/Problem Management and IT [Security]

The effective practice of both Incident and Problem Management will ensure that the [availability] of IT services is maximised, and could also protect the integrity and [confidentiality] of information by identifying the root cause of a problem. 


!! More Information
There might be more information for this subject on one of the following:
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