Overview#

Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer.

Service Delivery consists of 5 disciplines. These are:

• Service Level Management
• Capacity Management
• Contingency Planning
• Availability Management
• IT Financial Management

More Information#

There might be more information for this subject on one of the following:

• API Service Delivery
• Contingency Planning
• IT Infrastructure Library
• Service Support