Overview#
Service Support ITIL looks at two major components, Service Delivery and Service Support.Service Support covers more of the day-to-day operational processes of the service desk, the inventory/asset and hardware/software management teams. In ITIL terms, these are:
- Configuration Management
- Release Management
- Change Management
- Incident Management
- Problem Management
- Service Desk
We will concentrate on Configuration Management!! More Information There might be more information for this subject on one of the following:
