Overview#

Service Support ITIL looks at two major components, Service Delivery and Service Support.

Service Support covers more of the day-to-day operational processes of the service desk, the inventory/asset and hardware/software management teams. In ITIL terms, these are:

• Configuration Management
• Release Management
• Change Management
• Incident Management
• Problem Management
• Service Desk

We will concentrate on Configuration Management!! More Information There might be more information for this subject on one of the following:

• Service Support